MCC ETS BT IPC QC Procedure 

April 11, 2023 

  

INTRODUCTION 

 

This document explains procedures and steps to QC instructor PCs for the Business Technology center.  

 

It is assumed that the person doing this task has experience with the basic QC of freshly imaged student laptop computers. If you do not have experience doing basic QC of student laptop computers you may need help with this procedure and these instructions.  

 

The computer must have a working active wired ethernet connection with a 10.3.xx.xx IP address. Verify this before proceeding. 

 

The PC will be assigned a name in this procedure. Make sure you know what the computer name must be. 

 

The BT IPC computers are imaged with Windows V11, which looks and behaves differently from Windows 10 in some regards. The changes will be noticeable when running this QC procedure. 

 

The image put on the computer may, or may not, require an update to MS Windows and updates to Dell drivers or firmware. Before proceeding please confirm with your team lead whether it will be necessary to update Windows, Dell drivers, or PC firmware. Detailed instructions for running Windows Update, BIOS Update, and driver updates are in the ETS QC Procedure for Student PCs. You will need access to this document if these updates are required.  

 

 

SUMMARY 

 

Steps to follow in this procedure are: 

  • BIOS Setup 

  • Activate accounts 

  • Partitioning 

  • Name the PC 

  • Set instructor account icon 

  • Set lock screen image 

  • Acrobat setup 

  • Zoom setup 

  • Configure Microsoft Edge browser for Mission College home page 

  • Mute the speaker 

  • Startup configuration 

  • Install, configure, and verify BGi 

  • Verify task scheduler 

  • Activate MS Office 

  • Driver, BIOS, and Windows update 

  • Disable Windows Update 

  • Clean up the desktop 

  • Install EAZFix 

  • Configure EAZFix 

  • Add computer to mclabs.net domain 

  • Take snapshot 

  • Bench testing 

  • Deployment monitoring 

  • QC the QC 

 

 

BIOS SETUP 

 

From BIOS settings verify current date and time.  

 

Set the computer to start every morning except Sunday at 7:00 am. 

 

Click to Storage > SATA and make sure AHCI is selected and RAID is not selected.  

 

 

ACTIVATE USER ACCOUNTS 

 

Click to This PC > Manage > Local Users and Groups > Users. Activate Administrator, Instruction, and ETSAdmin accounts with the appropriate passwords. 

 

Restart the computer and log in as user Instruction. All subsequent steps in this procedure are done using the Instruction account. 

 

 

PARTITIONING 

 

Click to File Explorer > This PC > right click > Show More Options > Manage > Disk Management. The entire Disk 0 volume should be allocated and if there is free unallocated space expand the C volume to use all available space. There should be a D volume, 15GB in size, and if not then create this.  

 

After the D volume is created click to it from File Explorer, create a folder named My Documents, and then create a desktop shortcut to this folder.  

 

 

NAME THE PC 

 

Tap the Windows key, type rename, hit enter, and click Rename this PC. Assign the computer the correct name for an IPC. Keep the computer in a work group and do not set the domain. Do this last. 

 

 

SET INSTRUCTOR ACCOUNT ICON  

 

Click the windows logo key. Right-click on Instruction > Change Account Settings. Under Adjust your photo > click Choose a file > Browse files. Click the image of the GC that appears and then click Choose picture.  

 

 

SET LOCK SCREEN IMAGE 

 

From the Accounts > Your info panel enter Lock Screen in the Search area > Change your lock screen background. Click Browse photos > Entry New Splash Page 1024 > Choose picture.  

 

Close the Peronalisation panel. Sign out of Instruction. Make sure the image of SEC is shown on the screen. Hit the escape key. Above the Instruction user name is, or should be, an image of GEC. Enter the Instruction password and sign in  

 

 

ACROBAT SETUP 

 

Tap the Windows key. Enter Acrobat. Right click the Adobe Acrobat App icon and select Pin to Taskbar.  

 

Start Acrobat. Click Help > Check for Updates and select Download and Install if an update is available. Close Acrobat to allow the update install to run.  

 

 

ZOOM SETUP 

  

Click the Zoom icon in the task bar and select Join a Meeting when Zoom starts. If there are prompts to install updates then respond yes to the prompt.  

 

Close Zoom.  

 

 

CONFIGURE MICROSOFT EDGE FOR MISSION COLLEGE HOME PAGE 

 

Start Microsoft Edge by clicking the Edge icon in the task bar. Click to Missioncollege.edu and after the Mission College home page is displayed copy the URL.  

 

Click the three dots in the upper right corner of the browser screen to the right of the address line and select Settings. A Settings panel is displayed. From the Edge Settings panel click on "Start, home, and new tabs" that is visible to the left.  

 

Under "When Edge starts" click the "Open these pages" radio button > Add a new page and paste in the Mission College URL in the box labeled "Enter a URL". Then click the Add button 

 

Under "Home button" enable "Show home button on the toolbar". Next, click the "Enter URL" button and in the box labeled "Enter URL" paste in the Mission College URL. Click the Save button that is off to the right.  

 

Close Edge and then start it again. Make sure the Mission College home page is displayed and the Home icon is visible to the left on the address bar. Click to open a new tab and click the home button. Make sure the Mission College home page is displayed and if it is not please fix whatever error you made.  

 

Close the Edge browser.  

 

By default Edge is the only browser in this image. There should not be any other installed browsers such as Chrome of Firefox.  

 

 

MUTE THE SPEAKER  

 

Click the Windows logo key, type in sound, and hit enter. The Sound Volume Mixer configuration panel is displayed. There is a “Volume” slider at the top of the panel. Move the slider over to the far left. This has the effect of muting all sounds. Close the Sound configuration panel.  

 

 

STARTUP CONFIGURATION 

  

Click the Windows logo key, type in msconfig, and click on System Configuration App. A system Configuration panel with five tabs is displayed.  

 

Click the Boot tab and set Timeout to 3 seconds. Click Apply.  

 

Click the Service tab. Click the Service column header to sort all service names alphabetically.  

 

Look for Bit Locker and make sure it is deselected.  

 

Look for Microsoft Edge Elevation Service, Microsoft Edge Update Service (edgeupdate), and Microsoft Edge Update Service (edgeupdatem) and make sure these services are deselected. 

  

Click the check box labeled “Hide all Microsoft Services”.  

 

Verify that the following three services are enabled: Carbon Black Cloud WSC, CB Defense, and FSDisover Agent.  

 

Click the Startup tab > Open Task Manager. Click the Status column header twice to sort the list alphabetically by status value. Verify the following two service names are enabled: Windows Security notification icon, and Carbon Black Cloud Sensor Notification Utility x86.  

 

Close the task manager window and then close the System Configuration panel. 

 

 

INSTALL, CONFIGURE, and VERIFY BGi 

 

This application broadcasts daily updates to the isntructor PC regarding who is the administrator on duty, how to contact this person, and other emergency procedures. It is very important that this application is installed, working, and verified.  

 

Click to \\10.3.105.37\mc\IPC\BT and make sure there is a folder named with a number corresponding to the IPC you are configuring. Open the folder and make sure there is a text file there named IPC.txt. BGi uses this file to broadcast the correct AOD information. If the file or folder are not there then fix this before proceding further. 

 

Click to C > Users > ETS. Right click the autoBGinfo folder. Select Security > Everyone > Edit > Full Control > Apply > OK > OK. 

 

In the autoBGinfo folder right click the BGinfoAutoUpdate.exe. This is the Application and not the identically named Windows Batch File. Select Show more options > Send to > Desktop (create shortcut).  

 

Tap the windows key and R at the same time, enter shell:startup, hit enter, and drag the BGinfoAutoUpdate desktop shortcut to the C> Users > Instruction > AppData > Roaming > Microsoft > Windows ? Start Menu > Programs > Startup panel that is now displayed.  

 

Close the shell:startup panel 

 

Click to C > Users > ETS > autoBGinfo > BGIfor Installer Parker. Right click the install Windows Batch File and select Run as administrator. 

 

Make sure the computer is connected to a wired ethernet network and has a 10.3.xx.xx IP address on the Ethernet adapter. Restart the computer and log in as instruction. Within 90 seconds the screen should display the current day Administrator on Duty information. If this information is not displayed then get help and fix the problem before proceeding.  

 

 

VERIFY TASK SCHEDULER 

 

Tab the Windows Logo key, enter Task Scheduler and hit enter. The task scheduler panel is displayed.  

 

Click Task Scheduler Library.  

 

Make sure the following four tasks are present:  

  • BGInfoLodingScreen 

  • Disable Windows Update V4 

  • Shutdown 

  • Sync-time 

 

Make sure all four tasks show a status of Ready.  

 

 

ACTIVATE MS OFFICE 

 

Start MS word. Open a new document. This will have the effect of activating MS Office for Mission College. If there are activation errors or licensing error messages they will be conspicuously posted during this process. 

 

 

DRIVER, BIOS, and WINDOWS UPDATE 

 

If instructed to do so, run Windows Update, Dell driver updates, and a BIOS update. Instructions on how to do this are in the ETS QA Procedure for Student Computers.  

 

 

DISABLE WINDOWS UPDATE 
 

Click the Windows key and R. Enter services.msc. Click to Windows Update. Make sure the Status column is blank and Startup Type is disabled. If not, right-click the task, select Properties, and set Startup type to disabled and Stop the task if it is running, then click Apply > OK.  

 

 

CLEAN UP DESKTOP 

 

Delete all shortcuts visible on the desktop 

 

Move all files on the desktop to C: > Users > ETS.  

 

The only visible icons on the desktop are Recycle Bin in the lower right corner, and My Documents in the upprt left corner.  

 

From C: > Users > ETS run clear cache as adminisrator.  

 

 

INSTALL EAZ-FIX 

  

Click to C: > Users > ETS > QC Files > EAZ Fix Software > Easy Fix v11A. Right click x64.exe, select Run as Administrator and run the install. Select English for language and Unattended Setup. The system will restart after running the install  

 

 

CONFIGURE EAZ-FIX 

  

Tap the Windows logo key and type Shield. Look for an icon labeled Eazy Fix App and click it. There will be an Eazy Fix login prompt. Enter administrator for user name. Enter the ETS administrator password and click OK. 

 

Click Help > Check for Updates. Deselect Automatically check for updates > Close.  

 

Click Tools and Settings > Settings > Program Appearance and deselect all check boxes except the last one labeled “Autorun missed scheduled tasks at next logon”.  

 

Click Advanced Settings and deselect all check boxes except the last one labeled “Flush system cache before creating new snapshot”. 

 

 Click Network Settings and check “Connect to RMC”. In the Server box enter 10.3.105.22 and click the Connect button. Within ten seconds the Status field will show Connected. Click the OK button.  

 

Look in Snapshots and make sure EAZFix took a snapshot during install. Look in Task Scheduler and make sure that EAZFix created a Roll Back task during install. Delete this Roll Back task as it will cause all your work to be undone every time the system reboots 

 

Click to Task Manager > Processes and verify that a Shield Main Program exists under the Apps heading. This is EAZ Fix.  

 

Close Eazy Fix.  

 

 

ADD COMPUTER TO MCLABS.NET DOMAIN 

 

Tap the Windows key. Type remame and hit enter. An About System panel is presented. Click on the link Domain or workgroup > Change and select the Domain radio button. Enter mclabs.net for a domain name and click OK > Apply > OK. There will be a prompt for a network user name and password. Click OK at the restart prompt. The comput 

er will restart. Log back in using the instruction credentials. Sometimes this setting changes causes unrecoverable errors and if this is the case get help to fix what broke and restart the computer and recover from the most recent EAZ Fix snapshot.happens.  

 

Take another EAZ Fix snapshot. 

 

 

BENCH TEST 

 

Start the computer on a lab bench and let it sit for a few days. Inspect the computer, task scheduler, and the event logs to make sure the computer starts in the morning at 7:00 AM, shuts down at 11:00 PM, that Windows Update remains disabled, and the BGi information is updated on the screen daily.  

 

 

DEPLOYMENT 

 

Install the computer in the BT classroom matching the computer name. Connect it to a wired ethernet network, verify a working network connection, and that the network is a 10.3.xx.xx network. Visit the computer daily for three days running to make sure shutdown, startup, BGi, and Windows Update settings remain in effect.  

 

Thank you, you are finished. 

 

 

QC THE QC 

 

This check list is to be followed after the computer has been deployed and running for a few days in a BT classroom. This check should be done by someone other than the person who did the QC